Privacy Policy

Cloudbet Canada | cloudbet-canada.org.

Effective Date: May 21, 2026.

Last Updated: May 21, 2026.

1. Introduction and Scope

Cloudbet Canada ("we," "us," "our," or "the Company") is committed to protecting the personal information of every individual who visits, registers with, or transacts on our platform. This Privacy Policy explains how we collect, use, disclose, retain, and protect your personal information in connection with your use of our services, including sports betting, online casino games, and related products available at cloudbet-canada.org.

This Policy applies to all users located in Canada, including residents of Ontario, British Columbia, Alberta, Quebec, and all other provinces and territories. Where you are accessing our services from Ontario, additional obligations arising from the standards set by the Alcohol and Gaming Commission of Ontario (AGCO) and iGaming Ontario (iGO) apply, and we honour those obligations fully.

By accessing or using our platform, creating an account, depositing funds, or placing a wager, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree, please discontinue use of the platform immediately and contact us at [email protected] to close your account.

2. Applicable Law and Legal Framework

We process personal information in compliance with Canadian federal and provincial data protection legislation, including but not limited to:

The Personal Information Protection and Electronic Documents Act (PIPEDA) – Canada's primary federal private-sector privacy law, governing how organizations collect, use, and disclose personal information in the course of commercial activity.
Quebec's Law 25 (Act Respecting the Protection of Personal Information in the Private Sector, as amended by Bill 64) – Applicable to users in Quebec, this law imposes heightened obligations including privacy impact assessments, mandatory breach notification, and enhanced consent requirements.
Alberta's Personal Information Protection Act (PIPA) – Governs private-sector organizations operating in Alberta.
British Columbia's Personal Information Protection Act (PIPA BC) – Governs organizations operating in British Columbia and aligns closely with PIPEDA principles.
iGaming Ontario Operator Standards – For Ontario players, our data practices are further shaped by contractual obligations with iGaming Ontario and the AGCO's regulatory framework, which came into force in April 2022.

Where our operations involve users in jurisdictions whose laws are substantially similar to the General Data Protection Regulation (GDPR), we apply equivalent standards of care including lawful basis for processing, data minimisation, and the right to erasure.

Our ten guiding privacy principles, consistent with PIPEDA Schedule 1, are: accountability, identifying purposes, consent, limiting collection, limiting use/disclosure/retention, accuracy, safeguards, openness, individual access, and challenging compliance.

3. Information We Collect

We collect personal information that is necessary, proportionate, and relevant to providing our services. The categories of information we may collect include:

3.1 Registration and Identity Information.

Full legal name, date of birth, and residential.
Government-issued identification (e.g, passport, driver's licence, provincial ID).
Email address and phone.
Username and account.

3.2 Financial and Payment Information.

Preferred payment method(s), which may include Interac e-Transfer, Interac Online, iDebit, InstaDebit, Visa, Mastercard, or cryptocurrency wallet.
Transaction history, deposit and withdrawal amounts in Canadian dollars (CAD).
Bank account details where applicable (for Interac e-Transfer processing).
Cryptocurrency transaction IDs and blockchain.

3.3 Identity Verification (KYC) Data.

Scanned or photographed copies of government-issued photo ID.
Proof of address documents (e.g, utility bills, bank statements).
Source of funds documentation where required by regulatory.
Facial recognition or liveness-check data where.

3.4 Gaming and Behavioural Data.

Betting history, game selections, wagering patterns, and.
Session duration, login times, and platform activity logs.
Bonus usage and promotional participation.
Responsible gambling settings, self-exclusion elections, and deposit.

3.5 Technical and Device Information.

IP address and geolocation data (province/territory level).
Browser type, operating system, and device.
Cookies, pixel tags, and similar tracking.
Referring URLs and clickstream data.

3.6 Communications Data.

Records of correspondence with our customer support team (email, live chat, or phone).
Survey responses and feedback.
Marketing preferences and opt-in/opt-out.

4. How We Collect Your Information

We collect personal information through the following means:

Directly from you when you register, verify your identity, make a deposit or withdrawal, contact support, or participate in.
Automatically through cookies and analytics tools as you browse and interact with our.
Third parties including payment processors (Interac, card networks, crypto payment gateways), identity verification providers, fraud detection services, and where required, regulatory.
Public sources where permitted by law, such as sanctions screening databases and public.

5. How We Use Your Information

We use your personal information for the following lawful purposes:

5.1 Account Management and Service Delivery.

To create and maintain your account, process deposits and withdrawals in CAD, authenticate your identity, and enable access to our sports betting and casino products.

5.2 Regulatory Compliance and Legal Obligations.

To satisfy Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations under Canadian law, to comply with iGaming Ontario operator requirements (for Ontario players), to verify that users are of legal gambling age (19+ in most provinces; 18+ in Alberta, Manitoba, and Quebec), and to report to authorities where required.

5.3 Responsible Gambling.

To monitor gameplay for signs of problem gambling behaviour, enforce self-exclusion elections, apply deposit limits and cooling-off periods, and facilitate referrals to resources such as ConnexOntario (1-866-531-2600), the Problem Gambling Helpline (1-888-230-3506), and iGamblingOntario.ca.

5.4 Fraud Prevention and Security.

To detect, prevent, and investigate fraudulent activity, unauthorised access, money laundering, and other unlawful conduct affecting our platform or its users.

5.5 Payment Processing.

To facilitate transactions made via Interac e-Transfer, Interac Online, iDebit, InstaDebit, Visa, Mastercard, or supported cryptocurrencies, and to reconcile financial records.

5.6 Marketing and Promotions (with Consent).

To send you information about bonuses, free spins, match deposit offers, and promotions where you have provided explicit consent. Ontario players subject to iGaming Ontario's opt-in bonus rules will only receive promotional communications and bonus offers where they have affirmatively opted in. You may withdraw consent at any time by contacting [email protected] or using the unsubscribe link in any marketing email.

5.7 Analytics and Platform Improvement.

To analyse user behaviour, improve our product offering, personalise your gaming experience, and develop new features.

5.8 Legal Claims and Dispute Resolution.

To establish, exercise, or defend legal claims arising from your use of our services or from regulatory proceedings.

6. Legal Bases for Processing

Depending on the nature of the processing activity, we rely on one or more of the following lawful bases under PIPEDA and applicable provincial law:

Your consent – For marketing communications, cookies (non-essential), and certain optional data collection.
Contractual necessity – For account creation, payment processing, and delivery of our gaming.
Legal obligation – For KYC/AML compliance, age verification, and reporting obligations under Canadian law and iGO operator.
Legitimate interests – For fraud prevention, platform security, and responsible gambling monitoring, where those interests are not overridden by your privacy.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our platform, remember your preferences, and understand how users engage with our services. Cookie categories include:

Cookie Type	Purpose	Consent Required
Strictly Necessary	Login sessions, security, fraud detection	No
Functional	Language preferences, currency settings (CAD)	No
Analytics	Traffic analysis, feature usage measurement	Yes
Marketing	Retargeting, affiliate tracking	Yes

You may manage your cookie preferences through our Cookie Preference Centre accessible on the platform. Disabling non-essential cookies may affect certain features of the site but will not prevent you from placing bets or managing your account.

8. Sharing and Disclosure of Your Information

We do not sell your personal information. We may share your information with the following categories of recipients, strictly on a need-to-know basis:

Payment processors and financial institutions – Including Interac, iDebit, InstaDebit, Visa/Mastercard networks, and cryptocurrency payment service providers, for the purpose of processing your.
Identity verification and KYC providers – Third-party services that assist us in verifying your identity and conducting AML.
Regulatory and law enforcement authorities – Including the AGCO, iGaming Ontario, BCLC, AGLC, FINTRAC, and other bodies where disclosure is required by law.
Responsible gambling service providers – To support self-exclusion registries and player protection.
Fraud prevention and security services – To protect the integrity of our platform and user.
IT and cloud service providers – Who host, maintain, and secure our platform infrastructure under binding data processing.
Legal and professional advisors – Including lawyers and auditors, where required for legitimate legal or business.

All third-party service providers are contractually required to handle your data in accordance with applicable Canadian privacy law and our data security standards.

9. International Data Transfers

Some of our service providers may process personal information outside of Canada. Where such transfers occur, we ensure that equivalent privacy protections are in place through contractual mechanisms such as standard data transfer clauses, and we conduct privacy impact assessments where required under Quebec's Law 25.

10. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Our general retention standards are:

Account records and gaming history: Retained for a minimum of 5 years following account closure, consistent with AML obligations under the Proceeds of Crime (Money Laundering) and Terrorist Financing Act.
KYC documentation: Retained for a minimum of 5 years following the end of the business.
Financial transaction records: Retained for 7 years to satisfy CRA and financial reporting.
Marketing consent records: Retained for the duration of the consent, plus 3 years following.
Support and correspondence records: Retained for 3 years from the date of the last.

When retention periods expire, data is securely deleted or anonymised.

11. Your Privacy Rights

Subject to applicable Canadian law, you have the following rights regarding your personal information:

Right of Access – Request a copy of the personal information we hold about you.
Right of Correction – Request that inaccurate or incomplete information be.
Right of Withdrawal of Consent – Withdraw consent to any processing based on consent, at any time, without affecting the lawfulness of prior.
Right to Erasure – Request deletion of your personal information where it is no longer necessary for the purposes collected, subject to legal retention.
Right to Lodge a Complaint – File a complaint with the Office of the Privacy Commissioner of Canada (OPC) or the applicable provincial privacy.
Right to Data Portability – Where technically feasible, request your data in a structured, machine-readable format (Quebec users have an explicit right under Law 25).

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days of receiving your request, or notify you if an extension is required. We may need to verify your identity before processing your request.

12. Data Security

We implement a range of technical and organisational security measures to protect your personal information from unauthorised access, loss, misuse, or alteration. These include:

SSL/TLS encryption for all data transmitted between your device and our.
Encryption of sensitive data at rest, including financial and identity.
Role-based access controls limiting staff access to personal data on a need-to-know.
Regular security audits, penetration testing, and vulnerability.
Incident response and breach notification procedures compliant with PIPEDA and provincial.

In the event of a privacy breach that poses a real risk of significant harm to you, we will notify you and the relevant privacy commissioner without undue delay, in accordance with our legal obligations.

13. Children and Minors

Our services are strictly for adults of legal gambling age in their province of residence. We do not knowingly collect personal information from individuals under the age of 18 (or 19 in provinces where that is the legal gambling age). If you believe a minor has provided us with personal information, please contact us immediately at [email protected] and we will take prompt steps to delete that information and close the account.

14. Responsible Gambling and Privacy

Our responsible gambling program involves the collection and processing of sensitive information, including self-exclusion elections, deposit limit settings, and gameplay monitoring data. This information is used solely for the purpose of protecting your wellbeing and will not be used for marketing purposes. If you need support, we encourage you to reach out to:

ConnexOntario: 1-866-531-2600.
Problem Gambling Helpline: 1-888-230-3506.
iGamblingOntario.ca for Ontario-specific.

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. When we make material changes, we will notify you via email to your registered address or through a prominent notice on the platform. The "Last Updated" date at the top of this Policy will always reflect the most recent revision. Continued use of the platform after changes take effect constitutes acceptance of the updated Policy.

16. Contact and Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or our handling of your personal information, please contact our Privacy Officer at:

Email: [email protected].

Subject Line: Privacy Inquiry — [Your Full Name].

If you are not satisfied with our response, you have the right to escalate your complaint to:

Office of the Privacy Commissioner of Canada (OPC).
Commission d'accès à l'information du Québec (CAI) – for Quebec.
Office of the Information and Privacy Commissioner of.
Office of the Information and Privacy Commissioner for British.