Responsible Gambling

Responsible Gambling at Cloudbet Canada

Playing Smart Is Part of the Game

At Cloudbet, we believe that gambling should always be a source of entertainment — not stress, financial pressure, or harm. Whether you're cheering on the Toronto Maple Leafs with a pre-game wager, spinning the reels on a progressive jackpot, or enjoying a hand of live dealer blackjack, we want every experience on our platform to feel fun, considered, and fully within your control.

We also know that for some people, gambling can stop being fun. It can quietly shift from a pastime into a problem — and that shift isn't always easy to notice from the inside. That's why responsible gambling isn't a checkbox for us. It's a commitment built into how we operate, how we design our tools, and how we treat every single player on our site.

This page explains everything you need to know about the responsible gambling features available to you, the resources we have in place, and where to turn if you — or someone you care about — needs support.

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Knowing Your Limits: Why It Matters

Responsible gambling starts with self-awareness. Before you place a bet, it helps to ask yourself a few honest questions: Am I gambling with money I can afford to lose? Is this still enjoyable, or does it feel compulsive? Am I chasing losses?

There's no shame in any answer. These questions aren't meant to judge — they're meant to help you stay in the driver's seat.

Here are some signs that gambling may have moved beyond entertainment:

• You're spending more than you planned, more often than you.
• You feel anxious, irritable, or low when you're not.
• You're hiding your gambling activity from family or.
• You're borrowing money or dipping into savings to fund your play.
• You've tried to cut back and found it.
• Gambling is affecting your work, relationships, or.

If any of these resonate, please know that support is available — and that reaching out is a sign of strength, not weakness.

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Our Responsible Gambling Tools

Cloudbet gives you a full suite of tools to manage your gambling activity. These are available at any time through your account settings, and our support team can help you activate them at any hour of the day.

Deposit Limits

One of the most effective ways to stay in control is to set a cap on how much you deposit. You can set daily, weekly, or monthly deposit limits in CAD directly from your account dashboard.

Once a limit is set, it takes effect immediately. If you want to lower your limit, the change is applied right away. If you want to raise a limit, a cooling-off period applies before the increase takes effect — this is intentional, and it's there to protect you.

Deposit limits work hand-in-hand with how Canadians fund their accounts. Whether you're using Interac e-Transfer, iDebit, Visa, Mastercard, or crypto, your deposit cap applies universally across all payment methods.

Session Limits and Time Reminders

It's easy to lose track of time when you're in the middle of a game. Session limits let you set a maximum amount of time you're willing to spend gambling in a single sitting. When your time is up, you'll receive a notification — and you can choose to step away.

You can also enable regular time reminders that pop up during play to let you know how long you've been on the platform. A small nudge can make a big difference.

Wagering and Loss Limits

Beyond deposits, you can also set limits on how much you wager or lose within a given timeframe. This gives you an additional layer of protection beyond what lands in your account — because not all responsible gambling is just about deposits. It's about total exposure.

Set a loss limit and Cloudbet will pause your ability to continue betting once you've reached that threshold for the day, week, or month.

Reality Checks

A reality check is a periodic on-screen notification that shows you key information about your current session: how long you've been playing, how much you've deposited, and your net result. These reminders are designed to cut through the immersive nature of online gambling and give you a clear, factual snapshot of where you stand.

You can choose how frequently you want these check-ins to appear.

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Taking a Break: Cooling-Off Periods

Sometimes you don't need to stop permanently — you just need a pause. Our cooling-off feature lets you take a temporary break from gambling for a set period: 24 hours, 48 hours, one week, or up to one month.

During a cooling-off period, your account remains open but you cannot place bets or make deposits. You can still log in to check your balance or withdraw any funds.

Cooling-off periods activate immediately and cannot be reversed before the chosen period ends. This is by design. We want this tool to work for you in moments when willpower alone might feel hard.

If you're not sure whether you need a break, take one. There's no downside to a few days away from the platform — and there can be a real upside.

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Self-Exclusion: A Stronger Step

For players who feel they need a more serious, longer-term break, self-exclusion is available. This is a formal commitment to step away from Cloudbet for an extended period — with meaningful barriers in place to make sure that commitment holds.

When you self-exclude, your account is suspended and you will be blocked from creating a new account on our platform. Self-exclusion periods range from six months to five years, and a permanent self-exclusion option is also available.

How to self-exclude:

• Log into your Cloudbet.
• Navigate to Responsible Gambling in your account.
• Select Self-Exclusion and choose your preferred.
• Confirm your.

Alternatively, contact our support team directly via live chat or email. Our team will process your request immediately, with no questions asked and no pressure to reconsider.

During self-exclusion, we will also opt you out of all marketing communications, including promotional emails, bonus offers, and any other gambling-related messaging.

Please note: If you are an Ontario player registered under the iGaming Ontario framework, we strongly encourage you to also register with the provincial self-exclusion program. This extends your exclusion across all iGO-registered operators, not just Cloudbet. Speak to our support team for guidance on how to access this broader program.

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Support for Friends and Family

Problem gambling doesn't only affect the person gambling. If someone you love is struggling, it can be frightening and exhausting — and it's okay to ask for help for yourself, too.

You can contact our support team to share concerns about another player. While we are limited in what account information we can share, we take these reports seriously and can take action to protect vulnerable players.

There are also dedicated resources across Canada for friends, partners, and family members of people experiencing gambling harm. You don't have to navigate this alone.

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Canadian Helplines and Support Resources

If you or someone you know needs help, please reach out. All of the following services are free, confidential, and available to Canadians:

If you're in Ontario, ConnexOntario can connect you with local treatment services, counsellors, and support groups. If you're in another province, the Problem Gambling Helpline at 1-888-230-3506 is your starting point — available 24 hours a day, every day of the year.

You don't have to be in crisis to call. Even if you're just not sure whether your gambling is becoming a concern, these lines are there for you.

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A Note on Bonus Offers

If you're trying to manage your play, bonus offers can sometimes create pressure to deposit more than you intended. You are always entitled to opt out of bonuses at Cloudbet. Simply contact support and we'll ensure no promotional bonuses are applied to your account.

For Ontario players, in keeping with iGaming Ontario (AGCO) guidelines, bonuses are not automatically applied — you must actively opt in. This is a consumer protection measure we fully support.

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Under-18 Play Is Not Permitted

Gambling on Cloudbet is strictly for adults aged 19 and over in most Canadian provinces (18+ in Alberta, Manitoba, and Quebec). We use identity verification procedures to confirm age at registration, and we take this responsibility seriously.

If you share a device with a minor, we recommend using parental control software to prevent access to gambling sites. Please do not share your login credentials with anyone, and log out of your account when you are not using it.

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We're Here When You Need Us

Our support team is available around the clock. If you want to activate any of the tools on this page, need to talk through your options, or simply have questions about responsible gambling, please reach out through live chat or email. There is no judgment here — only support.

Gambling is a game. And like any good game, it's only worth playing when it's on your terms.